IT Helpdesk Specialist - Onsite in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung)

Join Intelegencia as an IT Helpdesk Specialist in the vibrant heart of Bali! We’re seeking a dynamic and customer-focused professional to provide first-level IT support in a fast-paced, collaborative environment. In this role, you’ll be the go-to expert for all things IT, ensuring our team runs smoothly and efficiently. With a mix of technical know-how and exceptional customer service, you’ll help resolve issues, train new users, and keep our systems running like clockwork.

Intelegencia is a leading company in Bali, known for its innovative solutions and commitment to excellence. Our office in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung offers a unique blend of work-life balance and a vibrant, international atmosphere. You’ll have the opportunity to work with a diverse team, contribute to our growth, and make a real impact on our operations.

Daily, you’ll handle a variety of IT tasks, from troubleshooting hardware and software issues to assisting with network configurations and cybersecurity measures. You’ll work closely with our team to ensure seamless operations and provide top-notch support to our clients and employees. If you’re passionate about IT and love helping others, this is the perfect role for you!

📋 Tanggung Jawab Pekerjaan

• Provide first-level IT support to employees and clients, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems.
• Assist with cybersecurity measures, including monitoring and responding to potential threats.
• Train new users on IT systems and provide ongoing support.
• Document IT processes and maintain accurate records of all activities.
• Collaborate with the IT team to ensure smooth system operations and implement improvements.
• Monitor system performance and proactively identify and address issues.
• Ensure compliance with IT policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a similar role.
• Proficient in using ITIL framework and service management tools like ServiceNow.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with network protocols and security best practices.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are a plus.

🛠️ Keahlian

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