Field Supervisor - Oti Fried Chicken (Semarang, Jawa Tengah)

PT Happy Dining Solution, the proud operator of Oti Fried Chicken, is seeking a dedicated and proactive Field Supervisor to join our growing team in Semarang, Jawa Tengah. As a Field Supervisor, you will play a pivotal role in ensuring operational excellence and maintaining high standards of service at our outlets. With a passion for food service and a commitment to customer satisfaction, we offer a dynamic and rewarding career opportunity. In this role, you will oversee daily operations, manage staff, and ensure that our outlets run smoothly and efficiently. Join us and be part of a vibrant team that values innovation and excellence.

As a Field Supervisor at Oti Fried Chicken, you will be responsible for overseeing the daily operations of our outlets, ensuring that all staff are trained and motivated, and that our customers receive the best possible service. You will work closely with our management team to develop and implement strategies that drive sales and improve customer satisfaction. With a strong background in food service and a proven track record of success, you will play a key role in helping us continue to grow and thrive in the competitive fast-food industry.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations at Oti Fried Chicken outlets in Semarang, ensuring smooth and efficient service delivery.
• Manage and train staff to maintain high standards of customer service and food quality.
• Monitor sales performance and implement strategies to drive revenue growth.
• Ensure compliance with health and safety regulations, as well as company policies and procedures.
• Conduct regular inspections to identify and address any issues or concerns.
• Collaborate with the management team to develop and implement operational improvements.
• Maintain accurate records of sales, inventory, and staff performance.
• Provide excellent customer service and resolve any complaints or issues promptly.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a supervisory or management role within the food service industry.
• Proven track record of success in managing staff and driving sales performance.
• Strong knowledge of food safety and health regulations.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with POS systems such as Quick Service Restaurant (QSR) or similar software.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Certification in Food Safety and Health Management is a plus.

🛠️ Keahlian

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